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Exchange and refund policy

Exchange and refund policy

Exchange
Should you find a damaged item once you open up your box, please rest assured that we will send you a brand new one without any additional charge. This policy applies for the thirty days following your purchase.

Refund
Should you want to return your box after receiving it, we are committed in refunding or exchanging the item provided that it is in perfect condition. Delivery costs, however, are at your expense. You might also want to avoid any extra fees by dropping the box directly with us at the Maïa Institute during our opening hours. We are located at 1139 Boulevard Cité-des-Jeunes, in Vaudreuil-Dorion (J7V 0H2).

*Please note that refunds and exchanges do not apply to sale items.

Your satisfaction is our priority : for any exchange or refund request, please e-mail us directly at info@institutmaia.ca so we can properly take care of your needs.

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